Privacy policy
Privacy Policy
Thank you for visiting our website and placing your trust in Wing Heong Food Industries. At Wing Heong, we are committed to protecting and safeguarding consumers' privacy on the Internet. We strive to make it our priority to respect the trust customers have in our brand, and your privacy is no exception.
Wing Heong Food Industries Sdn Bhd (474125-P) is pleased to provide information to all of its customers about its online privacy policy. This policy applies to users of wingheong.hk and is designed to comply with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.
Please be assured that Wing Heong has put in place suitable managerial procedures to safeguard and secure the online information we collect.
Information We Collect
Wing Heong Food Industries only gathers personal information such as names, contact numbers, addresses, and email addresses voluntarily submitted by you. For example, personal information may be collected from you to get your feedback on our website and our products, or to send promotional mailers to you.
If you do not agree or consent to the submission of such information, you will not be allowed to receive marketing information such as the latest promotions and coupons, make online purchases, or use any functions on our website which require such personal data to be submitted. If you do not elect to receive such materials, we will not send them to you.
Information about your use of the website, including details of your visits such as pages viewed and the resources that you have accessed, may be collected. Such information includes traffic data, location data, and other communication data. This may include data collected through social media platforms such as Facebook and Instagram when you interact with our pages, ads, or log in using these services.
How We Use Your Information
Companies may be engaged by Wing Heong to perform a variety of functions, such as delivering orders, assisting with promotions, and providing technical services for our websites. These companies may have access to personal information if needed to perform such functions. However, these companies may only use such personal data to perform that function and may not use it for any other purposes.
Use of Personal Data in Direct Marketing
We intend to use your personal data (such as your name, contact number, email address, and purchase history) to send you marketing information about our products, promotions, and special offers. We will not use your personal data for direct marketing purposes unless you have given us your consent.
You may, at any time and without charge, withdraw your consent to the use of your personal data for direct marketing by contacting us using the details provided in the "Your Rights" section below, or by clicking the unsubscribe link included in our marketing emails.
Data Security
By providing your data to us, we will do our utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely. Do note that sending of information via the Internet is not entirely secure, and such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically; sending such information is entirely at your own risk.
Disclosure of Information
Wing Heong Food Industries Sdn Bhd does not sell, transfer, or disclose personal information to third parties outside our authorised service providers. Please note that your personal data may be transferred to and stored on servers located outside of Hong Kong, including in Malaysia, for the purposes of order fulfilment and customer service. We take reasonable steps to ensure such transfers are conducted securely and in accordance with applicable data protection laws.
However, Wing Heong reserves the right to use or disclose any information as needed to satisfy any law, regulation, or legal request, to protect the integrity of the site, to fulfil your requests, or to cooperate in any law enforcement investigation or an investigation on a matter of public safety.
Your Rights: Access, Correction, and Deletion of Your Personal Data
Under the Personal Data (Privacy) Ordinance, you have the right to request access to, correction of, or deletion of the personal data we hold about you, including any data we have received through Facebook, Instagram, or other social media platforms. You may also withdraw your consent to our processing of your personal data at any time.
To make a data deletion request, or to exercise any of your other rights, please contact us through any of the following methods:
- Email: hk@wingheong.com
- Phone: +603-28568753
- Mailing Address: No.2, Jalan 7/7, Taman Industri Selesa Jaya, 43300, Seri Kembangan, 43300, Seri Kembangan, Selangor, Malaysia.
Please include your full name, the email address or phone number associated with your account or order, and a clear description of your request. We will process verified deletion requests within 40 days, in accordance with the Personal Data (Privacy) Ordinance, and confirm once your data has been deleted — except where we are required to retain certain information to comply with legal, tax, accounting, or fraud prevention obligations.
If you placed an order through our website, please note that we may need to retain limited transaction records for the period required under applicable tax and accounting laws, even after your deletion request is processed.
We may charge a reasonable fee for complying with data access requests, as permitted under the Personal Data (Privacy) Ordinance.
Changes to This Privacy Policy
Wing Heong reserves the right to update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
Last updated: 20/04/2026